Terms and Conditions

1. Who we are and when these terms apply

Manage Tasks is provided by Infinity Web Ltd. (Инфинити Уеб ЕООД), a Bulgarian limited liability company, UIC 203092753, VAT BG203092753. In these terms, “we” means Infinity Web Ltd. and “you” means the customer ordering or using our services. Our registered office is Lyulin district, Block 983, Apartment 57, 1324 Sofia, Bulgaria. For service questions, complaints and contract requests, email or use the contact link on this page.

These terms describe our hosted business platform and related implementation, integration, website and application services. The accepted order, subscription checkout or written project agreement defines what you purchase, its price and duration. Specific terms expressly agreed for an order take precedence over these general terms for that order. Mandatory legal rights always apply. Merely browsing this website does not place a paid order.

2. Accounts and authorized use

Our services are intended primarily for organizations and professional users. Anyone opening or administering an organization account must have authority to act for it. Provide accurate account and billing information, keep credentials secure, use the available security controls and tell us promptly about suspected unauthorized access.

Your organization manages its users, roles and permissions and is responsible for instructions given through authorized accounts. Account access and the number of employees or simultaneous sessions depend on the purchased plan. Do not share access in a way that bypasses those limits.

3. Platform services, limits and integrations

Depending on the modules ordered, the platform supports sales and purchases, invoices and proformas, payments, contracts, inventory, shipping, reservations, facilities, contacts, workforce, tasks, calendars, notifications, vehicle tracking and integrations. Availability depends on the purchased services, configuration and relevant external connections. A marketing example does not mean every module is included in every plan.

The order or checkout states the included capacity and paid additions. For example, a plan with 1,000 products plus a 500-product add-on provides capacity for 1,500 products. Separate limits, such as employees, concurrent sessions, facilities or vehicles, apply independently. “Unlimited” applies only to the stated allowance, subject to lawful use and any expressly agreed technical conditions.

We provide software and integration tools. We are not your bank, payment institution, carrier, accountant or legal adviser. You remain responsible for checking business records, tax and fiscal requirements, delivery arrangements and third-party terms. Tracking information, notifications and integrations can depend on devices, network coverage and external systems and should not be relied on as emergency or safety services.

4. Prices, billing and renewal

The applicable currency, billing interval, taxes, selected add-ons, discounts, trial conditions and amount due are those shown in the order or checkout before confirmation. Public estimates are indicative until the order is confirmed. Do not proceed if the price or scope is unclear; contact us for clarification.

Online subscription payments are handled through the payment provider offered at checkout, currently Stripe. Its payment authentication and processing requirements also apply. Payment confirmation and any required provisioning determine when paid access becomes available. We do not require you to send full card details in a support message.

Automatic renewal applies only where selected or expressly agreed. The subscription then renews at the disclosed recurring price and interval until renewal is cancelled. With manual renewal, a further payment is required to continue paid access. Cancel automatic renewal through the available subscription controls or contact us before the next renewal. Unless the order or mandatory law provides otherwise, cancellation takes effect at the end of the paid period and does not itself create a pro-rata refund.

Changes to paid capacity, upgrades or downgrades take effect on the terms and date shown when confirmed. Any applicable immediate charge and new recurring amount must be disclosed before purchase. Future price changes will be communicated before they apply, with an opportunity to stop renewal; they do not retrospectively change a paid period.

5. Custom websites, applications and implementation

Custom development, migration, configuration and integration work requires an agreed scope. The written offer or project agreement should identify deliverables, responsibilities, milestones, fees, acceptance arrangements, hosting, support and any ongoing charges. A request for a quotation is not an accepted project order.

You must provide the agreed content, access, approvals and lawful instructions needed for delivery. Changes to scope, third-party restrictions or delayed customer inputs may require an updated price or schedule agreed with you. Ownership or licensing of custom deliverables, source code, domains and reusable components is determined by the project agreement. Third-party and open-source materials retain their own licences.

6. Customer content and acceptable use

You retain your rights in your business records and uploaded content. You authorize us to process that content only as needed to provide and secure the agreed service and carry out your lawful instructions, subject to the applicable data-processing arrangements. You must have the rights and legal basis needed for the data you upload and integrations you connect.

Do not use the services for unlawful activity, fraud, spam, malware, infringement, unauthorized monitoring or attempts to access other customers’ information. Do not bypass security or subscription limits, disrupt the service or test its security without prior written authorization. Your organization is responsible for informing employees and other affected individuals about its use of workforce, location or monitoring features and applying appropriate access and retention rules.

7. Privacy, confidentiality and security

Our Privacy Policy explains how we handle account, billing, website and contact data and distinguishes this from business data processed on a customer’s instructions. Where we act as a processor, the parties must put in place the data-processing terms required by applicable law; this page alone does not replace an Article 28 GDPR processing agreement.

Each party must protect non-public information received in connection with the service and limit its use and disclosure to service delivery, authorized recipients and legal requirements. Use appropriate account security and limit access to sensitive records. Contact us promptly about a suspected security incident. Incident response, assistance and notifications follow the applicable law and agreed processing terms.

8. Availability, maintenance and support

We work to maintain the service, but maintenance, faults, connectivity issues and external provider outages may interrupt access or delay synchronization. Any guaranteed availability, support hours, response times, backups or recovery commitments must be set out in your order or service agreement.

We may update the software to maintain security and functionality. Material changes affecting paid services will be communicated as appropriate, together with the options required by your agreement and applicable law. Keep appropriate copies of critical records and use available exports. Contact us to agree any specific recovery or continuity requirements.

9. Suspension, termination and data at the end of service

Access may be restricted for overdue payment, material misuse, security threats or a legal obligation. Where reasonably possible, we will explain the reason and allow an opportunity to resolve it; urgent security or legal circumstances may require immediate action. Restrictions should be proportionate to the issue.

Either party may end the agreement in accordance with its agreed duration and termination terms, or for a material breach that remains unresolved after a reasonable opportunity to remedy it where appropriate. Ending a subscription does not cancel sums already properly due or statutory refund rights.

Before access ends, arrange export or return of the records you need using available tools or by contacting us. Data return, deletion and any paid migration assistance are governed by the order, processing agreement and applicable law. Some records must be retained for legal obligations or legal claims; backup removal follows the applicable retention cycle. Do not assume that all records remain accessible indefinitely after termination.

10. Consumer rights and complaints

If you purchase as an individual acting outside your trade or profession, mandatory consumer protections apply. For an eligible distance service contract, the statutory withdrawal period is generally 14 days from conclusion of the contract. Tell us clearly through the contact channel on this page or the contact details in your order if you wish to withdraw; include enough information to identify the purchase. A model withdrawal form may be used but is not compulsory.

If you expressly request that a service start during the withdrawal period, a proportionate amount may be payable for service supplied before withdrawal where the law permits. Any loss of the withdrawal right for fully performed services or digital content requires the specific prior consent and acknowledgement required by law. These terms do not by themselves obtain that consent or waive the withdrawal right. Eligible withdrawal reimbursements are made within the statutory period, generally 14 days from notification, using the original payment method unless otherwise agreed without extra cost.

Your legal rights when a service or digital service does not conform to the contract remain available, including the remedies required by applicable law. Send complaints with the order details and a description of the issue so we can investigate. Consumers may also contact the Bulgarian Commission for Consumer Protection or the competent consumer body in their country.

11. Responsibility and disputes

Each party is responsible for its obligations under the agreement and applicable law. We do not exclude or limit liability where that would be unlawful, including mandatory consumer rights and liability that cannot legally be excluded. Any separately agreed limitation must respect these rules.

Bulgarian law applies to these terms, without depriving consumers of mandatory protections of the law that would otherwise apply in their country of habitual residence. Please contact us first so we can try to resolve a dispute. The courts having jurisdiction under applicable law remain competent; these terms do not require consumers to bring claims exclusively in Bulgaria.

12. Changes and contact

The revision date identifies this version. We may update these terms to reflect changes to the service or law. Material contractual changes will be notified before they take effect where required, together with any applicable right to reject the change or terminate. Publishing a revision does not retrospectively alter an existing order or replace the consent required for a contract change.

For questions about your order, renewals, cancellation, complaints or these terms, email or use the contact link below. Keep a copy of your accepted order and the applicable terms.